These Terms of Service (the "Terms") govern your use of the Bin Run mobile application and the website at binruns.com (collectively, the "Service"), operated by BinRun Technologies Inc. ("Bin Run," "we," "us," or "our"), a federally incorporated Canadian corporation with its registered office in Pemberton, British Columbia.
You accept these Terms when you confirm that you accept them at signup or guest checkout, or when you accept an updated version in the app. If you do not agree, do not use the Service.
These Terms apply differently depending on whether you use the Service as a Customer (someone who books a waste collection) or as a Hauler (an independent contractor who provides waste collection services). Where a section applies only to one role, this is noted. Haulers are also bound by their separate driver agreements.
Nothing in these Terms limits any right or remedy you have under the Business Practices and Consumer Protection Act (British Columbia) or any other law that cannot be waived or limited by contract.
1. The Service
Bin Run operates a marketplace platform that connects Customers who need waste collected with independent Haulers who provide collection services.
Collections are performed by Haulers, who are independent contractors and are not employees, agents, or partners of Bin Run. Bin Run does not itself collect, transport, or dispose of waste, and does not direct or supervise the manner in which Haulers perform collection services beyond the requirements set out in these Terms and the driver agreements. Bin Run takes your payment for a booking through its payment processor and issues your receipt.
We do not guarantee that a Hauler will be available at any given time or that a booking will be accepted. The Service is available only for pickup addresses inside the service area checked at booking, which is currently in the Whistler area of British Columbia.
2. Eligibility
To use the Service, you must:
- Be at least eighteen (18) years of age.
- Have the legal capacity to enter into a binding contract.
- Provide accurate and current information when registering.
- Not be barred from using the Service under applicable law or by Bin Run.
Signup and guest checkout ask you to confirm these requirements. Customer signup does not ask for your full date of birth.
Haulers must be at least nineteen (19) and meet the additional requirements in their driver agreements.
3. Your Account
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- Activity that occurs under your account, except activity that results from our failure to protect the Service or that you could not reasonably have prevented.
- Notifying us promptly at contact@binruns.com of any unauthorized use of your account.
Website guests can book without creating a password-based customer account. A guest's private booking access is associated with the authenticated browser session used at checkout.
4. Bookings (Customers)
4.1 Placing a Booking
When you book a collection through the Service, you agree to:
- Provide an accurate pickup address, access instructions, scheduling details and a description of the materials and quantities to be collected.
- Make the items available safely at the agreed pickup location (see section 4.6).
- Comply with the Prohibited Items list in section 5.
A booking is a request for a one-time collection of the materials and quantities selected at checkout. Payment is requested at booking confirmation, before a Hauler accepts or starts the route; payment does not guarantee that a Hauler will be available. Matching and collection status are shown separately from payment status.
The Hauler accepts the job, starts the route, records arrival and confirms completion in the Service. A completion photo is not required. Estimated arrival and map information depend on location permission, connectivity and device settings; they are not a guaranteed arrival time.
The app provides booking updates, safety alerts and contact options. It does not provide an in-app chat service.
4.2 Pricing
Collection prices are displayed in the booking flow before payment. The order summary shows the base rate, the included allowance, any charge for additional units, applicable tax, and the total, in Canadian dollars. The displayed collection price includes every mandatory charge payable to Bin Run; the only amount added to it is the applicable tax, which is shown separately. The total you authorize is the total displayed at checkout.
Where several material streams are selected, the included allowance applies across the combined quantities shown in the order summary. A booking's price is fixed when you pay; later price changes apply only to new bookings. Past booking and receipt amounts use that booking's saved values. We do not offer a booking when the required pricing or service-area information is unavailable.
4.3 Taxes
Applicable tax, currently Goods and Services Tax (GST), is calculated on the collection price and itemized at checkout and on your receipt. These Terms do not impose a separate blanket PST charge on waste disposal services.
4.4 Payment and Your Booking Record
Payment is processed at the time of booking confirmation through our payment processor, Stripe. By placing a booking, you authorize Bin Run, through Stripe, to charge your selected payment method for the total displayed at checkout. If your payment is declined, the booking is not confirmed.
Before you pay, the booking flow shows the pickup address, the scheduling details, the materials and quantities, the price and total, and a link to these Terms, which include the cancellation and refund terms in section 4.5. After payment, we email a receipt to the booking email address. The receipt shows the receipt number, the date, the pickup address, the amounts and the tax charged, with itemization where saved details support it. Receipt delivery may be delayed or fail; contact us if a paid booking's receipt is missing and we will provide a copy. These Terms are available at any time at binruns.com/terms and in the app. A simulated reviewer booking does not create a real charge or payment receipt. The Service does not promise a downloadable PDF for every booking.
4.5 Cancellations and Refunds
Before the route starts. You may cancel a booking for a full refund while it is awaiting a Hauler, or after a Hauler has accepted it but before the Hauler has started the route. Use the cancellation control on the booking. When a booking is cancelled before the route starts, we automatically start processing a full refund of the amount collected, including tax, to the original payment method. The same applies when we cancel a booking because no Hauler accepted it before the matching timeout.
After the route starts. Once the Hauler has started the route, the automatic refund no longer applies and the in-app cancellation control is not available. Contact us about cancellation or a service problem. Whether a refund is owed then depends on the circumstances, including whether the collection was performed, and on applicable law.
If the collection is not performed. If a Hauler does not arrive within a reasonable time of the scheduled window, or does not complete the collection through no fault of yours, or a service failure is attributable to Bin Run, contact us and we will provide a full or partial refund or another remedy, as appropriate and as required by law. We may also offer a refund in other cases.
How cancellation is checked. Cancellation requests are checked against the latest recorded booking status. For a web guest booking, the cancellation control is available in the original authenticated browser session; a shared tracking link does not authorize cancellation. If that session is lost, contact us.
Refund processing. Cancelling a booking does not mean the refund has reached your account. The Service distinguishes requested, processing, pending, succeeded, failed and review-required refund states; if no payment was collected, no refund is needed. Verification or support reconciliation may be needed before a refund is submitted. A failed, disputed, partial or uncertain payment or refund may require support reconciliation. Bank processing times vary. Contact contact@binruns.com if a refund is delayed or cannot be completed.
Nothing in this section limits cancellation, refund or other rights you have under the Business Practices and Consumer Protection Act (British Columbia) or other applicable law, including rights that arise if required information or a copy of your booking was not provided to you.
4.6 Pickup Location, Access and Bear-Country Safety
Whistler and the surrounding area is bear country, and local bylaws and the provincial Wildlife Act restrict leaving attractants accessible to wildlife. Keep waste indoors or in a locked wildlife-proof enclosure until safe collection. Do not leave attractants unsecured at a door or curbside in advance. If a bear is present or collection is unsafe, do not approach it; use the booking's bear-safety controls, follow the displayed safety guidance and coordinate a safe pickup. App alerts and notifications are not an emergency response service.
Provide accurate pickup and access instructions, and do not include unrelated sensitive information. You are responsible for providing safe access to the pickup location and for having the authority to allow the Hauler to enter any area described in your access instructions. Report any damage to property promptly to contact@binruns.com so that we can help resolve it.
5. Prohibited Items
The following items may not be tendered for collection through the Service:
- Hazardous waste, including paint, solvents, motor oil, batteries, and chemicals.
- Biomedical waste, including sharps and pharmaceuticals.
- Asbestos-containing materials.
- Explosives, ammunition, compressed gas cylinders, or other dangerous goods regulated under the Transportation of Dangerous Goods Act, 1992 (Canada).
- Radioactive materials.
- Stolen property, or items that are illegal to possess, transport or discard.
- Items that exceed posted weight or volume limits without prior arrangement.
- Items that, by law, require disposal through a specialized regulated channel.
Do not give false or misleading information about the nature, quantity or weight of the materials to be collected. If a Customer presents prohibited items, the Hauler may refuse those items or the entire booking. Cancellation and refund handling remains subject to section 4.5 and applicable law.
6. Hauler Terms (Applicable to Haulers)
6.1 Independent Contractor Status
You acknowledge and agree that:
- You are an independent contractor, not an employee, agent, or partner of Bin Run.
- You have full discretion over when and whether to accept bookings, the routes you take, the vehicle you use (subject to safety and capacity requirements), and the manner in which you complete each job.
- Bin Run does not provide you with vehicles, fuel, equipment, insurance, employment benefits, vacation, sick leave, workers' compensation coverage, or any other benefits typically associated with employment.
- You are solely responsible for your own taxes, including income tax, GST/HST registration and remittance (if your annual revenue exceeds the small supplier threshold), Canada Pension Plan contributions, and any other applicable obligations.
- You are solely responsible for obtaining and maintaining all licenses, permits, and insurance required to lawfully operate as a waste hauler in your jurisdiction, including commercial vehicle insurance and any waste-handling permits.
- Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and Bin Run.
You agree not to make any claim or take any position inconsistent with this independent contractor status.
6.2 Hauler Compensation
The job offer displays the saved driver earnings for that booking when those figures are available. The Service calculates driver earnings from the pre-tax collection subtotal using the platform share configured when the booking is priced. Do not infer a fixed percentage from these Terms or calculate earnings from the customer's tax-inclusive total. Your driver agreement and the earnings shown for the job provide the applicable compensation details; contact us about any discrepancy before accepting work.
Transfers to your Stripe connected account may be initiated after acceptance of a paid job, subject to account readiness and payment reconciliation. If payout onboarding is incomplete or a transfer cannot be confirmed, earnings may remain pending or require support review. A transfer to a Stripe connected account is not the same as a deposit into your bank account; bank payouts depend on Stripe's account settings and requirements. Refunds may require reversal of the associated driver transfer. Keep your payout information accurate and contact Bin Run about missing or inconsistent earnings; Stripe may also require action in its onboarding or account interface.
6.3 Hauler Conduct
While using the Service, you agree to:
- Operate any vehicle safely and lawfully.
- Maintain valid driver's licenses, vehicle registration, and insurance.
- Treat Customers with courtesy and respect.
- Complete bookings you accept in accordance with the agreed scheduled time and pickup details.
- Not solicit Customers for off-platform work.
- Not engage in discrimination, harassment, or unsafe behavior.
- Properly dispose of all collected waste at lawful disposal sites and pay any applicable dump fees.
- Comply with all applicable laws, including environmental, transportation, and waste-handling regulations.
Bin Run reserves the right to deactivate Haulers who fail to meet these standards or who receive consistently negative feedback from Customers.
6.4 Tax Reporting
Bin Run and Haulers must meet the tax and reporting obligations that apply to them. The app's earnings display is not a tax return or a promise of an automatically generated tax slip. You are responsible for accurately reporting your earnings and meeting your applicable tax obligations; contact Bin Run about required reporting records.
7. User Content
You may submit content to the Service, including booking descriptions, access instructions, ratings and feedback ("User Content"). You retain ownership of your User Content. You grant Bin Run a non-exclusive, royalty-free licence to use, store, copy, display and share your User Content only as needed to provide, support, secure and improve the Service, and as described in our Privacy Policy. This includes sharing booking details with the assigned Hauler and with our service providers. We will not use your User Content, name or image in advertising or promotion without your separate consent. The licence ends when the User Content is deleted under our Privacy Policy, except for copies we are required or permitted by law to keep.
You represent and warrant that:
- You own or have the necessary rights to submit your User Content.
- Your User Content does not violate any third-party rights or applicable law.
- Your User Content does not contain unlawful, defamatory, or infringing material.
We may remove User Content that we reasonably believe violates these Terms or applicable law.
8. Acceptable Use
You agree not to:
- Use the Service for any unlawful, fraudulent or harmful purpose or in violation of these Terms.
- Misrepresent your identity or affiliation.
- Use the Service to harass, threaten, or abuse Haulers, Customers or Bin Run staff.
- Attempt to circumvent, disable, or interfere with the security of the Service or its servers or networks.
- Reverse engineer, decompile, or attempt to extract source code from the Service, except as permitted by law.
- Use automated means (bots, scrapers) to access or use the Service without our express written consent.
- Use the Service to send spam, malware, or unsolicited communications.
Violations may result in suspension or termination of your account and, where appropriate, referral to law enforcement.
9. Intellectual Property
The Service, including all software, designs, text, graphics, logos, trademarks, and other content (excluding User Content), is owned by BinRun Technologies Inc. or its licensors and is protected by Canadian and international intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms. You may not copy, modify, distribute, sell, or create derivative works of the Service except as expressly permitted.
"Bin Run" and the Bin Run logo are trademarks of BinRun Technologies Inc. You may not use them without our prior written consent.
10. Disclaimers
The app, website and maps are provided "as is" and "as available." To the extent permitted by law, Bin Run does not promise that they will be uninterrupted, error-free or secure, and disclaims implied warranties that can lawfully be disclaimed.
Haulers are independent contractors. To the extent permitted by law, Bin Run is not responsible for their acts or omissions, except where Bin Run itself is responsible under applicable law.
Nothing in these Terms excludes or limits any warranty, condition, guarantee or right that cannot be excluded or limited under the laws of British Columbia or Canada, including under the Business Practices and Consumer Protection Act.
11. Limitation of Liability
To the extent permitted by law, Bin Run and its officers, directors, employees and agents will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, revenue, data or goodwill, arising out of or relating to your use of the Service.
To the extent permitted by law, Bin Run's total aggregate liability to you for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid to Bin Run in the three (3) months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).
These limitations do not apply to liability for death or personal injury caused by negligence, to liability for fraud, wilful misconduct or gross negligence, to any refund owed to you under section 4.5, or to any other liability that cannot be excluded or limited by law, including under the Business Practices and Consumer Protection Act.
12. Indemnification
To the extent permitted by law, you agree to indemnify Bin Run, its officers, directors, employees, contractors and agents against claims, liabilities, damages, losses and reasonable costs (including reasonable legal fees) brought by third parties to the extent they arise from:
- Your breach of these Terms, including presenting prohibited items for collection.
- Your violation of any law or third-party right.
- For Haulers: the performance of waste collection services, including property damage, personal injury, environmental harm, or improper disposal.
This section does not apply to the extent a claim is caused by Bin Run's own breach, negligence or wilful misconduct.
13. Account Closure, Suspension and Termination
You can request account deletion from the customer Profile or driver Settings in the app. New bookings and new job claims are blocked as soon as you make the request. If you have an active collection, or a refund, payout or payment still in progress, closure waits and completes automatically once those matters are resolved. Requesting deletion does not cancel a booking; use the booking's cancellation control first if you want to cancel. The Privacy Policy explains what is deleted and what is kept, and for how long.
We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful conduct, or created risk for other users. Where reasonably practicable, we will tell you why. Suspension or termination does not remove any refund or other right you have for a paid collection that was not performed.
Upon termination:
- Your right to use the Service ends.
- Obligations already incurred, including payment for collections that were performed and refunds owed to you, continue.
- Sections that by their nature should survive termination (including sections 7, 9, 10, 11, 12, 14, 15 and 16) will survive.
- We will retain and delete personal information in accordance with our Privacy Policy.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
For help with a dispute, you may contact contact@binruns.com. After a dispute arises, the parties may voluntarily agree to mediation or another resolution process. Neither contacting us nor mediation is a prerequisite to using a court, tribunal or other remedy available by law. You may also contact Consumer Protection BC about a consumer transaction.
These Terms do not waive consumer statutory rights or the right to start or participate in a class proceeding. The governing-law provision is subject to mandatory applicable law and the jurisdiction of any competent court or tribunal.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of these Terms. For material changes, we will notify you in the app and by email at least thirty (30) days before the changes take effect, where reasonably practicable.
We will ask you to accept the updated Terms before you place a new booking or start new work. Changes do not apply to a booking you have already paid for. If you do not accept the updated Terms, you will not be able to place new bookings, but you can still manage your existing bookings, contact support and close your account.
16. General Provisions
- Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bin Run regarding the Service and supersede any prior agreements, subject to applicable law.
- Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
- No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets, provided your rights under these Terms are not reduced as a result.
- Force majeure: Bin Run is not liable for any failure or delay in performance arising from causes beyond our reasonable control, including natural disasters, wildfire, wildlife activity, acts of war, civil disturbance, labor disruption, government action, internet or infrastructure outages, or pandemic. If a paid collection cannot be performed for such a reason, section 4.5 applies.
- Notices: Notices to you may be sent via in-app message or email to the address associated with your account. Notices to Bin Run must be sent to contact@binruns.com.
- Headings: Section headings are for convenience only and do not affect interpretation.
- English language: These Terms are drafted in English. In the event of any conflict between the English version and any translated version, the English version controls. Les parties confirment qu'elles ont demandé que la présente convention soit rédigée en anglais.
17. Contact
For questions about these Terms:
BinRun Technologies Inc. 2039 Tiyata Blvd, Pemberton, British Columbia V0N 2L0, Canada Telephone: 604-967-1476 Email: contact@binruns.com