BinRun Technologies Inc. ("Bin Run," "we," "us," or "our") operates the Bin Run mobile application and the website at binruns.com (collectively, the "Service"). This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, how long we keep it, your rights, and how we protect it.
We collect, use and disclose personal information with consent or as permitted or required by applicable law, and only for purposes that a reasonable person would consider appropriate in the circumstances. This policy describes those purposes and your choices.
The Personal Information Protection Act (British Columbia) ("PIPA") governs our handling of personal information within British Columbia. The Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA") also applies where personal information is transferred across provincial or national borders in the course of commercial activity.
1. Who We Are and Our Privacy Officer
BinRun Technologies Inc. is a federally incorporated Canadian company (Canada Business Corporations Act). Our registered office is located in Pemberton, British Columbia, Canada.
We have designated a Privacy Officer who is responsible for our compliance with privacy law, including responding to access, correction and deletion requests and to complaints about how we handle personal information. Contact the Privacy Officer at: contact@binruns.com (subject line "Privacy Request").
2. Who This Policy Applies To
This Privacy Policy applies to:
- Customers who use the Service to book waste collection, including website guests.
- Haulers (independent contractors) who use the Service to accept and fulfill collection jobs.
- Visitors to binruns.com.
Different sections may apply differently depending on your role. Where relevant, this is noted.
3. Information We Collect
3.1 Information You Provide to Us
When you create an account or use the Service, you provide:
- Identity information: First name, last name, date of birth (haulers only).
- Contact information: Email address, phone number, mailing or service address.
- Account credentials: Your email and password are handled through Firebase Authentication. Passwords are not stored in Bin Run's profile database.
- Account and session records: Account identifiers, role and approval status, and an authenticated anonymous browser identifier for website guests. A guest booking does not require a password-based customer account, but is not anonymous to the Service.
- Eligibility and consent records: Customer 18+/driver 19+ and legal-capacity confirmations, Terms acceptance and Privacy acknowledgement, policy versions and recorded acceptance times. Driver applications also record acceptance of the driver documents, including their versions or hashes and recorded platform/app version. Customer signup does not request a full date of birth solely for the age confirmation.
- Payment information: For customers, payment card details handled directly by our payment processor. For haulers, banking details required to receive payouts, handled directly by our payment processor.
- Profile and eligibility information (haulers): Vehicle details and photos, service area, profile photo, driver's licence details and images, insurance information and certificates, WorkSafeBC status and documents, application review records, and legal-document acceptance records.
- Booking information: Pickup address, scheduled time, selected services, quantities, access instructions and special instructions.
- Communications: Support requests, application enquiries, and feedback you send us.
3.2 Information We Collect Automatically
When you use the Service:
- Notification information: Device push-notification tokens and notification-delivery records.
- Location information:
- For customers: location data when you grant permission, used to suggest pickup addresses and confirm service area eligibility.
- For haulers: foreground location is used for the idle driver map and nearby jobs. For a paid assigned collection, live location is sent for customer arrival tracking while en route or arrived after the safety acknowledgement, including in the background when permission and device settings allow. Stopping updates does not itself delete previously saved coordinates.
- You may revoke location permission in device settings; this limits features that need location.
- Safety and usage information: Bear-safety acknowledgements and booking alerts; opening the bear-safety banner records your account identifier, city and the event time in Firebase. These interaction records are not anonymous.
- Operational logs: Our backend and infrastructure providers generate request, security and error logs that may include identifiers and access times. Anti-abuse records may include an account identifier or IP-based key, action, count and time. The app does not currently include the Firebase Analytics or Crashlytics SDK.
3.3 Information We Collect from Third Parties
- Payment processor (Stripe): Payment-method summaries such as card brand, last4 digits and expiry when available, account and transaction identifiers, payment/refund/transfer status, and payout-onboarding eligibility. Bin Run keeps financial reconciliation records and receipt information; it does not store full payment-card numbers in its profile database. Stripe may collect identity and other verification information for its payment-compliance requirements.
- Authentication: Customer and driver account login currently uses email/password through Firebase Authentication. Website guests use Firebase anonymous authentication. This policy does not describe social login as an offered feature.
3.4 Photos
Driver eligibility and profile photos are uploaded to cloud storage as part of onboarding. Completion photos are not required. If a booking photo was uploaded through an earlier version of the Service, it may remain associated with that booking and is subject to the retention and privacy rights below. Such historical photos may include incidental information about the pickup property.
4. How We Use Your Information
We use the information described above only for the following purposes:
- To provide the Service: Create and manage your account, process bookings, match customers with haulers, calculate prices, process payments, and confirm completion of jobs.
- To communicate with you: Send transactional emails (account confirmation, password reset, booking confirmations, receipts), push notifications about your bookings, and customer support responses.
- To process payments: Charge customers, pay out haulers, reconcile payments and refunds, and meet applicable tax obligations.
- To operate and improve the Service: Debug errors, monitor performance and reliability, and understand use of features such as the bear-safety banner, using the records described in this policy.
- For safety and trust: Review hauler eligibility, prevent fraud and abuse, investigate complaints and safety incidents, enforce our Terms of Service, and protect users.
- To comply with legal obligations: Tax and financial recordkeeping, tax reporting (including issuing tax slips to haulers where required), and responding to lawful requests from authorities.
If we want to use your personal information for a new purpose that is not described here, we will tell you and, where required, ask for your consent first.
We do not sell your personal information. We do not use your personal information for advertising directed to you on third-party platforms. We do not send you promotional emails or other commercial electronic messages unless you have separately agreed to receive them; service messages about your account and bookings are not promotional.
5. Consent and Your Choices
We collect, use and disclose personal information for the stated purposes with consent or an exception permitted by applicable privacy law. Some information is necessary to provide a requested service, such as a pickup address for a collection or payment details for a charge. Device permission for location or notifications can be managed separately in device settings.
On reasonable notice, you may withdraw consent, subject to applicable law, by contacting contact@binruns.com. We will explain the likely consequences, including for requested services. Some handling may continue where law permits or requires it, such as keeping financial records. Specific device permissions can be changed in device settings; we do not promise a general in-app analytics opt-out control.
Signup and guest checkout ask for explicit age/legal-capacity confirmation, Terms acceptance and Privacy acknowledgement. Existing users may be asked to accept the current policy versions before starting a new booking or driver application. Account, support and existing-obligation controls remain available without accepting new terms. Location, camera, photo-library and notification permissions are separate device controls; declining one does not itself delete your account or previously collected records. Only grant photo/camera access for the documents or photos you choose to provide.
6. Who We Share Your Information With
We share personal information only as described below:
6.1 Other Users of the Service
- Before assignment: Eligible approved haulers can see a limited job offer: service area, an approximate pickup-map position when available, scheduled time, selected materials and quantities, and saved driver earnings. That offer does not include your name, contact details, street address or access instructions.
- After assignment: The assigned hauler can access the booking record needed for collection, including customer/contact information, the precise pickup address/location, schedule, quantities, access instructions, safety/status information and booking/payment facts. Historical booking-photo references may also be present. Full payment-card details and another driver's private onboarding documents are not supplied through that booking record.
- Customer tracking: Customers can see the assigned driver's displayed name and booking arrival/status information, including precise driver location sent during an active route when permissions and connectivity allow. Location updates can stop or become stale; do not treat them as guaranteed real-time positioning.
- Web links: Anyone with a shared booking link can view its limited collection status and service area. Private web-booking details and cancellation depend on the original authenticated browser session (or the account that owns the booking), not possession of the link alone. Losing that session or changing devices may require support assistance. Shared status/area information is still booking information, not a promise of anonymization.
6.2 Service Providers
We use the following service providers. They process personal information on our behalf for the purposes described, under their contractual terms with us. Payment providers may also handle information for their own payment-compliance obligations under their privacy policies:
| Provider | Purpose | Data Processed |
|---|---|---|
| Google Firebase (Authentication, Firestore, Cloud Storage, Cloud Functions) | Backend infrastructure, accounts, records, photos and first-party safety analytics | Account, eligibility, booking, photo, location and interaction data |
| Stripe, Inc. and Stripe Payments Canada, Ltd. | Payment processing, hauler payouts, payment compliance and reconciliation | Payment/banking information, account and transaction identifiers, and associated contact/booking metadata. Current web checkout metadata includes pickup address, precise coordinates, access instructions, material/quantity information and consent/session references, as well as name, email and phone. |
| Google Maps Platform | Address autocomplete, geocoding, maps and routing | Address and location data |
| Resend, Inc. | Transactional email delivery | Recipient details and rendered message content, including booking/receipt amounts and pickup address where included. Bin Run also stores a receipt-delivery record containing the recipient and rendered receipt for reliable retries and reconciliation. |
| Apple Push Notification Service / Firebase Cloud Messaging | Push notification delivery | Device push token, notification content |
6.3 Processing Outside Canada
These providers may store and process personal information outside British Columbia and outside Canada, including in the United States. While it is outside Canada, personal information is subject to the laws of the country where it is held and may be accessible to that country's courts, law-enforcement and national-security authorities under those laws. Contact our Privacy Officer with questions about our service providers and cross-border processing.
6.4 Legal and Safety Disclosures
We may disclose personal information without your consent where required or permitted by law, including:
- To comply with a court order, subpoena, or other lawful request from a government authority.
- To enforce our Terms of Service or collect a debt owed to us.
- To protect the rights, property, or safety of Bin Run, our users, or others, including in an emergency.
- In connection with the investigation, prevention, or response to fraud, security incidents, or illegal activity.
6.5 Business Transfers
If BinRun Technologies Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, or bankruptcy, personal information may be disclosed to the other parties as permitted by law, and only for purposes related to the transaction. We will notify you of any resulting change in who controls your personal information.
7. Account Deletion and How Long We Keep Your Information
We keep personal information only as long as it is needed for the purposes described in this policy or as required by law, and then delete it or remove the link between it and you (de-identify it).
7.1 Deleting Your Account
You can request account deletion in the app from the customer Profile or driver Settings. When you make the request:
- New bookings and new job claims are blocked immediately.
- If you have an active collection, or a refund, payout or payment still in progress, closure waits and completes automatically once those matters are resolved.
- Requesting deletion does not cancel a booking or confirm a refund.
When closure completes, we delete your profile, contact details, saved addresses, notification history, device tokens, precise location records, access instructions and notes, photos, and saved payment methods (your Stripe customer record is deleted).
You can also contact contact@binruns.com for help with deletion or a broader personal-information request. We may need to verify your identity, especially for guest bookings or a lost browser session.
7.2 What We Keep After Closure, and For How Long
| Record | What is kept | How long |
|---|---|---|
| Transaction records | Amounts, GST, dates, service type and quantities, municipality, payment and refund references, and receipt number, kept separately from (de-identified from) your profile | Six (6) years after the end of the tax year to which they relate, as required for tax records (Income Tax Act s. 230; Excise Tax Act s. 286), then deleted |
| Hauler approval records (haulers only) | Information used to make a decision about a hauler's application or approval | One (1) year after the decision (PIPA s. 35(1)), then deleted |
| Agreement and consent evidence | Records of the Terms, Privacy Policy and driver documents you accepted, their versions and acceptance times | Two (2) years after account closure (the basic limitation period under the BC Limitation Act), then deleted |
| Records under an open dispute | Records relating to an open dispute or chargeback | Until the dispute or chargeback is resolved, then handled under the rows above |
Backups roll off on our service providers' backup schedules. Stripe retains its own records of payments and payouts under its legal obligations.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you, and information about how it has been used and to whom it has been disclosed.
- Correct inaccurate or incomplete personal information. You can update some profile and contact details in the app; contact us for other corrections.
- Request deletion of your personal information, subject to the retention described in section 7.
- Withdraw consent on reasonable notice, as described in section 5.
- File a complaint with the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
To exercise any of these rights, email contact@binruns.com with the subject line "Privacy Request." We will respond within the time PIPA requires (generally thirty (30) days, not counting Saturdays and holidays), or within any extended period permitted by law, in which case we will tell you the reason for the extension. We will tell you in advance if a fee applies; PIPA permits only a minimal fee for access to your own personal information.
We may need to verify your identity before responding, to protect your information from unauthorized disclosure.
9. Security
We use reasonable technical and organizational safeguards to protect your personal information, including:
- Encryption of data in transit (TLS/HTTPS) and at rest.
- Access controls limiting employee and contractor access to personal information on a need-to-know basis.
- Account authentication through Firebase Authentication.
- Payment-card and banking details handled by Stripe rather than stored in Bin Run's profile database.
- Backend security and operational logging.
No security measure is perfect. If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and the appropriate regulatory authorities as required by law, and we keep records of security breaches as required by law.
10. Children
The Service is not directed to or intended for individuals under the age of eighteen (18). Haulers must be at least nineteen (19) under the driver agreements. We do not knowingly collect personal information from anyone under eighteen. If we learn that we have collected personal information from a person under eighteen, we will take steps to delete that information, subject to applicable law. If you believe we may have inadvertently collected such information, contact us at contact@binruns.com.
11. Cookies and Tracking
The Bin Run mobile application does not use third-party advertising trackers and does not track you across other companies' apps and websites. We do not implement Apple's App Tracking Transparency framework because we do not engage in cross-app tracking.
The website initializes Firebase anonymous authentication to support its session and booking controls. It uses essential authentication/session storage, and stores the booking email and resolved booking identifier in browser local storage to recover checkout and tracking. Embedded payment and map services may use their own essential storage and service technologies. Clearing browser data can remove the session that authorizes access to private guest-booking details and cancellation.
The mobile app also stores local preferences and cached state, including onboarding, booking safety acknowledgements and completion-display history. Changing permissions or clearing local data does not itself erase records already held on the backend or by processors. The current website and app do not integrate advertising trackers; first-party safety interactions and operational logs described above are not anonymous analytics.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last Updated" date at the top of this policy.
- For material changes, notify you in-app and by email at least thirty (30) days before the changes take effect, where reasonably practicable.
Where a change requires new consent under applicable law, we will obtain that consent before the change applies to you.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, contact our Privacy Officer:
BinRun Technologies Inc. 2039 Tiyata Blvd, Pemberton, British Columbia V0N 2L0, Canada Telephone: 604-967-1476 Email: contact@binruns.com
If you are not satisfied with our response, you may contact:
- Office of the Information and Privacy Commissioner for British Columbia PO Box 9038, Stn. Prov. Govt., Victoria, BC V8W 9A4 Phone: 250-387-5629 / Toll-free: 1-800-663-7867 Web: oipc.bc.ca
- Office of the Privacy Commissioner of Canada 30 Victoria Street, Gatineau, Quebec K1A 1H3 Phone: 1-800-282-1376 Web: priv.gc.ca